Privacy Policy & POPIA Notice

Errol Forbay Electrical t/a E.E. Electrical (“EE Electrical”, “we”, “us”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). This notice explains what information we collect through this website, why, and what rights you have.

1. What information we collect

When you use a form on this site — including quote requests, contact enquiries, and checklist downloads — we may collect:

• Your name, email address and phone/WhatsApp number
• Company or building name (for commercial enquiries)
• Details you provide about your project, property or maintenance needs
• Photos you choose to upload with an enquiry
• Basic website usage data via Google Analytics (see Section 6)

2. Why we process your information

We use your information to:

• Respond to quote requests and enquiries
• Schedule site visits, callouts and project work
• Send the checklist or resource you requested
• Where you’ve opted in, send occasional updates, tips or offers by email
• Improve our services and this website

3. Consent and marketing communication

Every form on this site includes a clear consent checkbox. Ticking it confirms you’re happy for us to contact you about your specific enquiry, and — only if you opt in — to receive further marketing communication such as newsletters or seasonal offers. You can withdraw this consent and unsubscribe at any time using the link in any marketing email, or by contacting us directly using the details in Section 8.

4. How we store and secure your information

Your information is stored securely with our website hosting provider [PLACEHOLDER: hosting provider name] and, where applicable, our form and email marketing platforms [PLACEHOLDER: e.g. Contact Form 7 / WPForms, and Mailchimp, Brevo, MailerLite or HubSpot]. We take reasonable technical and organisational measures to protect your data against loss, misuse or unauthorised access.

5. Third parties who may process your information

We may share your information with trusted service providers who help us run this website and communicate with you, including:

• Our website hosting provider [PLACEHOLDER]
• Our website form handling plugin [PLACEHOLDER]
• Our email marketing platform, used to send newsletters and checklist downloads to those who’ve opted in [PLACEHOLDER]
• Google Analytics and Google Search Console, for anonymised site performance data

We do not sell your personal information to any third party.

6. Cookies and analytics

This website uses Google Analytics to understand how visitors use our site, and Google Search Console to monitor search performance. These tools may use cookies or similar technologies to collect anonymised usage data. You can control cookies through your browser settings.

7. Your rights under POPIA

You have the right to:

• Ask what personal information we hold about you
• Ask us to correct or update inaccurate information
• Ask us to delete your information, subject to any legal or contractual obligations
• Withdraw consent to marketing communication at any time
• Lodge a complaint with the Information Regulator of South Africa if you believe your information has been mishandled

8. Contact us about your information

If you have questions about this notice or want to exercise any of the rights above, contact us at info@eeelectrical.co.za or +27 00 000 0000.

9. Changes to this notice

We may update this notice from time to time as our website, tools or legal obligations change. The latest version will always be available on this page.

Last updated: [PLACEHOLDER: date] · This page is provided as a starting template and does not constitute legal advice.